Cetaphil Skincare finder

FREQUENTLY ASKED QUESTIONS

While the Terms and Conditions outline the complete details of this promotion, your question may already be answered below.

I got a message that I've already taken the survey today, but I haven't. What should I do?

Make sure you are visiting https://cetaphil.promo.eprize.com/skinsurvey/ directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.

What are browser cookies… and how do I enable them?

Cookies help you stay logged into a website by storing a small amount of information about your session. Cookies must be enabled to participate in this program.

If you are not familiar with how to enable "cookies" on your browser, click on "Help" in the menu bar of your browser and search under "cookies."

I think I’m having technical issues. What should I do?

Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Microsoft Edge, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.